Canadian Orders

 

Credit Card Orders

 

Product Questions

 

Shipping

 

FAQ by Photographers

 

 

Frequently Asked Questions about Lens Clens

Canadian Orders
How can I enter an order in Canada?

Canadian Orders

Please email or call us for instructions.
Phone 714-535-2271
lensclens@yahoo.com

Credit Card Orders

How do I enter a credit card order?

After entering your shipping information on the first page click Continue Checkout. On the 2nd page you have the option to check out using your Paypal account, or to pay with your credit or debit card. If your billing address is different than your shipping address you must select “Change” (which is listed under your shipping address) and enter your billing address.

How do I enter a different billing address?

On the page where your credit card is entered you must click on “Change” several lines below the credit card icons to enter your billing address.

What do I do if I enter the wrong shipping address?

Call us at (714) 535-2271 and leave us a message and/or send us an email at sales@lensclens.com and we will do our best to change your shipping address which will be dependent on when we receive your change notification. Leaving us both an email and phone message regarding the change would be the best thing you can do to reach us prior to shipment. We normally ship credit card orders on Monday and Thursday mornings, but some weeks when more orders are received we ship additional days.

What do I do if my credit card is declined or won’t process and I know it is a good credit card?

Usually a credit card is declined because the billing address has not been updated on the page where the credit card is entered. On the payment page where your credit card is entered you must click on “Change” several lines below the credit card icons to enter your billing address.

Web browsers are being updated so fast, that sometimes our credit card processor is not able to keep up with the updates as fast as they are released. If the browser you are using to access our website has recently been updated this may be why your credit card won’t process. The first thing to try is to use another browser to access our web page. If that still does not work with your credit card, please call us at (714) 535-2271. If we are unable to answer the call please leave us a message with your phone number and the best time to return your call. We will call you back and take your credit card information over the phone, and run your credit card manually without using a web browser.

Product Questions

What Lens Clens solution should I order?

We produce four different Lens Clens solutions each formulated for a different use and each solution is to be used at your own risk. In more than 40 years we have not heard of any damage caused by our Lens cleaning solutions; however we still recommend testing our Lens Clens solutions on a small sample surface of what you plan to clean prior to use.

Lens Clens #1 [PINK] was designed to clean all kinds of Coated Optics. This is our most aggressive cleaner and does well on the most difficult substances including gums and tars. Most of our customers exclusively use Lens Clens #1 for all of their cleaning needs.

Lens Clens #2 [YELLOW] was specifically designed to clean Front surface mirrors. It will clean the most delicate surfaces. Front surface mirrors are found inside cameras, microscopes, telescopes, etc.

Lens Clens #3 [CLEAR] was designed to give the ultimate clean to uncoated optics. This is our purest solution and will give the best final clean with no residue. It was designed for lens manufacturers to clean their lenses with the cleanest clean possible prior to applying a protective optical coating. We use the purest grade of absolute or anhydrous alcohol available along with several other proprietary chemicals for this purpose. Lens Clens #3 can be applied after using our #1 solution for an exceptional clean for any use.

Lens Clens #4 [GREEN] is for use on any hard plastics. This product is the safest to use on any hard surface especially plastics. We do not recommend any of our Lens Clens solutions to be used on any soft surfaces that can absorb the solution.

Can I use Lens Clens #1 on uncoated optics?

Yes, any of the four Lens Clens solutions can be used on uncoated optics; however Lens Clens #3 was specifically designed as the best final cleaning solution prior to applying the permanent protective optical coatings that most lens manufactures apply.

Can I use Lens Clens #3 on coated optics?

Yes, any of the four Lens Clens solutions can be used on coated optics.

Lens Clens #1 is our most aggressive solution and is safe to use on coated optics and will extract the dirt and debris on the lens better then any other solution. For the absolute best final cleaning results when an exceptional clean is necessary use Lens Clens #1 first, followed by a cleaning with Lens Clens #3 for the absolutely best final cleaning.

Will Lens Clens damage my coated optics/lenses?

No not if it is a commercially applied lens coating applied by the manufacturer. Lens Clens has been in business for 40 years and we have never heard of any of our solutions damaging any coated optics. The biggest threat to damaging coated optics is a gritty substance on the lens that can scratch the coating. That is why we recommend using non abrasive disposable clens cloths free from dirt and dust and brushing or blowing any loose dirt off of your lens prior to cleaning. Do not use a dry cloth to wipe your lens apply 1-2 drops (or a mist spray followed by 1-2 drops) of Lens Clens solution prior to wiping your lens clean. Once your lens is clean you can wipe it dry with a dry cloth or allow it to evaporate dry which will happen very quickly. If you use a reusable clens cloth for cleaning your lenses you need to use a clean spot of the cloth everytime you use it (to avoid scratches from dirt particles) and wash the cloth when it gets dirty. We also recommend keeping your clean clens cloths in a plastic baggie to keep free from dirt or dust.

What is a front surface mirror?

Most common mirrors such as a bathroom mirror are a piece of glass with a reflective coating on the backside to protect it from corrosion, scratches, and other surface damage. When you clean this type of mirror you are cleaning the glass surface not the reflective coating itself. A front surface mirror is used to reflect light or bend light inside of a camera, microscope, telescope etc. With a common mirror the light would have to travel through the glass before it was reflected and then back through the glass before the actual image can be seen. Light traveling through the glass is distorted or bent slightly distorting the desired reflection of the reflective coating itself. Because of this front surface mirrors are used to bend light inside cameras, microscopes, telescopes etc. with the reflective coating applied to the surface of the glass instead of behind the glass. This allows light to be bent preciously with the angle for the front surface mirror used. The only problem with this type of mirror is that you are cleaning the more delicate reflective coating itself (nor the glass) when cleaning a front surface mirror. Our Lens Clens #2 was specifically designed to clean the more delicate finished mirror coatings used on front surface mirrors.

What kind of clens cloth should I use?

We recommend using disposable cleaning cloths free of any dirt that can scratch the coatings on your optics. If you use a reusable cloth you need to be careful to use a clean portion of the cloth for each cleaning. Wash your cleaning cloth when it gets too dirty to safely use to avoid scratching your lens coatings with dirt particles remaining on your cloth (keep your clean cloth in a plastic baggie to avoid getting dirt or dust on it). We sell a disposable Clens Cloth that works well for cleaning lenses, but you can use any cleaning cloths you are use to using. Use Clens Tips or cotton swabs to clean the dirt build up on the edges and corners of your lens.

How long is the shelf life of Lens Clens?

The shelf life of Lens Clens #1-4 solutions is two years. We batch Lens Clens in small quantities very frequently between once and 10 times each month (depending on the solution and demand). The Lens Clens you receive is never more than one month old and in most cases only 1-2 weeks old so you are always receiving fresh product.

How can I get an MSDS for Lens Clens #1-4?

Go to our home page and click on MSDS on the top bar.

Do you still sell UNS #1 (CRT Lens Cleaner)?

UNS #1 (CRT Lens Cleaner) is the same solution as Lens Clens #1. We no longer package UNS #1, but any customer that formerly used that product can now use Lens Clens #1. Many years ago we packaged Lens Clens #1 in bottles marked as UNS #1 l Lens Cleaner for one customer that resold it to clean CRT screens in aircraft, however we no longer package that label. Most customers that formerly used UNS #1 were converted over to Lens Clens #1, however if you were not you can now use our regular Lens Clens #1 with the same results.

Do you sell empty 1.7 oz./50 ml bottles?

Yes, we are currently selling empty unprinted 1.7 oz./50 ml bottles with the caps, and dropper tip nozzle attached that you can use to refill with our pint (16 oz.) and/or quart (32 oz.) bottles of Lens Clens #1-4. You will find these bottles under the SPECIALS section of our web site. Keep in mind this bottle is actually a 2 oz. bottle that we fill with 1.7 oz./50 ml of fluid to allow for sufficient head space for expansion during shipping or storage due to excessive heat or humidity.

We also sell misprinted or out of date printed 1.7 oz./50 ml empty bottles (when available) for the price of the blank bottles. You can find both bottles available for sale under the SPECIALS section of our web site. Keep in mind that the misprinted or outdated empty bottles are limited to stock on hand and can be any variety of Lens Clens solutions #1-4. You can not specify a particular misprinted or out dated solution label you get whatever variety we send you, however these are the exact same bottles as the blank bottles we sell or the printed bottles (L/C #1-4) that we sell with solution inside of them.

How do I refill an empty 1.7 oz./50 ml bottle?

Refilling an empty 1.7 oz./50 ml bottle is easy; just follow the steps below:

  1. Remove the cap.
  2. Hold the bottle in palm of your hand with four fingers wrapped around bottle. Press the dropper tip sideways with your thumb and it will simply pop out of the rim of the bottle.
  3. Insert a funnel in the bottle and fill the bottle with fluid. Be careful not to fill it completely full leave enough room (approximately 1/4 oz.) for expansion. It is a 2 oz. bottle that we fill with 1.7 oz./50 ml of solution.
  4. Place the nozzle tip resting on the rim of the bottle.
  5. Thread the cap on to bottle top and tighten. As the cap tightens it will push the nozzle properly into place, and once you hear a slight pop the nozzle will be properly seated.

 

Shipping

How much are the shipping charges?

Our shipping charges are dependent on the size of your order and will be calculated automatically when you place your order online.


Orders

$0.01 – $100
$100.01 – $250
$250.01 – $500
$500.01 – $1000
$1000.01 – $1200
$1200.01 – $2500
$2500.01 – $5000
$5000.01 – $8000
$8000.01 +
$13.50
$21.75
$30.00
$44.50
$78.00
$90.00
$197.00
$310.00
CALL

How long will it take to receive my order?

We ship all orders from Anaheim California by UPS ground service. Standard delivery is about 4-5 business days for the east coast, about 3 business days for the central United States, 2 business days for the western United States, and 1-2 days for orders shipped to California. We normally ship credit card orders on Monday and Thursday only (unless one of those days is a Holiday).

Do you ship to my country or state?

At this time, we only ship to the 48 contiguous United States (all except Alaska & Hawaii). If you have an international freight forwarder located in the 48 contiguous U.S. capable of sending you a hazardous material shipment (flammable liquid), we can accept your order by fax or email, and ship directly to your freight forwarder. In this case payment needs to be made prior to shipment by wire transfer to our bank; and your freight forwarder is responsible for all international documentation and IATA packaging if necessary, and all sales are final once received by your freight forwarder.

Can I pick up my order?

No, we have no accommodations for picking up orders at our facility

Can you ship overnight, or ship second day by air?

We only ship UPS ground because the solutions are flammable and considered hazardous when shipped. If we ship by ground we can ship under a special limited quantity provision that allows us to ship to the 48 contiguous United States without all of the higher costs and extensive paperwork required by hazmat shipments. All air shipments require hazmat documentation, IATA packaging, and substantially more expensive hazmat shipping charges. Due to the extreme additional costs, additional liability when shipping by air, and extensive additional training involved to ship hazmat materials and complete the more involved international documentation we do not choose to ship by air.

What is the Harmonized Tarrif Code (Harm Code), or Schedule B Export Code for Lens Clens?

The code for Lens Clens #1-4 is 2905.12.0050 for both HTC or Schedule B.

What is the difference between the Schedule B codes (for exports) and the Harmonized Tariff Schedule (HTS) codes (for imports)?

All of the imports and export codes used by the United States are based on the Harmonized Tariff System (HTS). The HTS assigns 6-digit codes for general categories. Countries which use the HTS are allowed to define commodities at a more detailed level than 6-digits, but all definitions must be within that 6-digit framework.

The U.S. defines products using 10-digit HTS codes. Exports codes (which the U.S. calls Schedule B) are administered by the U.S. Census Bureau. Import codes are administered by the U.S. International Trade Commission (USITC).

Why would I need to know the Schedule B and/or HS numbers?

In order to determine applicable import tariff rates, and to determine whether a product qualifies for a preferential tariff under a Free Trade Agreement when you export:

The Schedule B number is needed to complete the Shipper’s Export Declaration, Certificates of Origin and other shipping documents.

The HS Number may be needed on shipping documents, such as certificates of origin, or commercial invoices.

 

FAQ by Photographers

I borrowed some from a friend, which worked great, but I don’t know which numbered solution it was?

Lens Clens #1 is Pink. Lens Clens #2 is Yellow. Lens Clens #3 is clear, and Lens Clens #4 is Green.

I don’t know what to order?

We make four cleaning solutions. The one most photographers use is Lens Clens #1, which is a pink solution to be used on any coated optic including the multi-coated lens found on most cameras.

If you clean inside your camera (not recommended for most photographers) use Lens Clens #2 (yellow solution) to clean the front surface or optical mirror. If you have a plastic lens or plastic filters use Lens Clens #4 (green solution), which was formulated for plastic optics. Lens Clens #3 (clear solution) is for uncoated optics used by manufacturers prior to coating, or for a final clean following Lens Clens #1 in critical cleaning applications. Our Clens Kit CC-10 contains one bottle each of solutions #1-4, plus 10 clens cloths CC-6, and 10 clens tips CT-5. Clens Cloths, and Clens Tips can be ordered separately.

Do I need to use your clens cloths or clens tips?

No, we recommend our products but any good lint free cloth or tip that you are used to using will work. Our cloths are disposable and large [3-3/4” wide by 16” long] intended for industrial users. Most photographers will cut these in half and use them single-ply, which can be folded over into a 2-ply [3-3/4” by 4” sized pieces] giving 40 disposable cloths to the package. Because dirt can scratch a coated lens, we recommend blowing off or dusting off the dirt prior to cleaning and using a clean tissue for every wipe of your lens.

Is Lens Clens safe to use on my multi-coated lenses?

Lens Clens #1 was developed as a heavy-duty industrial optical cleaner, capable of removing gums and tars, without damaging coated or multi-coated optics. Because of the continuing development of new uses and products we caution all users to test our product before using, however, in more than 40 years of industrial use and use by hundreds of serious photographers both amateur and professional we have never heard of one incident of lens coating damage from use with our products. After having said all that we do require the purchaser to assume all risks in connection with any use, and the seller shall not be liable for damages in excess of the purchase price of the products or for incidental or consequential damages. Since dirt can scratch the coating on optics, we recommend blowing or dusting off the lens with a soft brush prior to cleaning with a clean cloth containing Lens Clens #1. Lens Clens contains no detergents or ammonia, which can be harmful to, coated optics.

Why wasn’t the bottle completely full when I received it?

The bottle is a 2 oz. bottle that we fill with 1.7 oz./50 ml of solution. We don’t fill it completely full to allow for expansion in transit due to heat and humidity. Our pint and quart bottles have a pint and quart of solution in them, and the bottles each have some additional space to allow for a sufficient amount of headroom that allows for expansion.

How do I refill the 1.7 oz./50 ml spray bottle with the pint or quart refill?

The 1.7 oz./50 ml spray bottle has 3 components

(1) Bottle, (2) Cap, and (3) the spray tip.

Remove the cap, push the nozzle tip sideways with your finger tip until it pops out, and remove the spray tip and set aside. Now use a small funnel or pouring carefully from the pint or quart refill bottle fill the 1.7 oz./50 ml bottle leaving about 1/4 inch of headroom to allow for expansion.

Place the spray tip resting on the rim of the bottle. Place the cap over the spray tip and push down while twisting the cap to engage the bottle cap threads. As you continue to twist the cap to tighten it, you will hear a slight pop when the spray nozzle seats properly into place. You have now completed refilling your 1.7 oz./50 ml spray bottle.